Terms of Service — GoodPath Marketing LLC

1. Acceptance of Terms

By using GoodPath Marketing LLC (“GoodPath Marketing,” “we,” “our,” “us”) services, software, or website, you agree to these Terms of Service. If you do not agree, discontinue use immediately.

2. Services Provided

We provide digital marketing, SEO, AI search optimization (AEO/GEO), website design, print marketing, direct mail, content writing, consulting, CRM access, and related creative services. Offerings may be updated or discontinued at our discretion.

3. User Responsibilities

• Provide accurate and complete information.
• Supply correct artwork, data, and content in requested formats.
• Provide timely access to systems required for service delivery.
• Review and approve proofs and drafts promptly.
• Use services only for lawful purposes.
• Do not attempt to disrupt or gain unauthorized access to our systems.

4. Payments & Billing

One-time projects are billed per quote. Monthly services renew automatically unless canceled before the next cycle. Print and mail projects require approval before production. Postage fees are non-refundable once submitted.

5. Proofing & Approvals

You are responsible for reviewing and approving all proofs and drafts. GoodPath Marketing is not responsible for errors in approved proofs or client-submitted data.

6. Production & Turnaround

Turnaround estimates are not guarantees. Delays caused by late approvals, missing assets, or changes after approval are your responsibility.

7. Direct Mail Disclaimer

Once mail is handed off to USPS or any carrier, GoodPath Marketing is not liable for delays, lost mail, or damage during transit.

8. SEO, AEO/GEO & No Guaranteed Rankings

Search engine rankings and AI visibility are controlled by third parties and not guaranteed. Algorithms may change at any time. Our guarantees are limited to technical implementation of agreed deliverables.

9. Website & Hosting Services

Hosting, domain, and email services may depend on third-party providers. GoodPath Marketing is not responsible for outages or policy changes. You are responsible for backups unless otherwise agreed.

10. Subcontracted & Third-Party Services

Some services may be fulfilled by vetted third-party contractors or integrations. GoodPath Marketing remains your point of contact but is not liable for outcomes tied to third-party platforms.

11. Satisfaction Policy

We will work with you in good faith to address concerns. Free reprints or guaranteed outcomes are not offered.

12. Refunds & Cancellations

Refunds before work begins are at our discretion. After work begins, projects are non-refundable. Monthly subscriptions can be canceled before the next cycle. A 30-Day Money Back Guarantee applies to eligible digital services only, subject to exclusions.

13. Intellectual Property

All content created remains our property until full payment is received. Upon payment, ownership transfers to the client. GoodPath Marketing retains the right to display completed work in our portfolio.

14. Third-Party Services

We may use third-party platforms. Their terms apply independently. GoodPath Marketing is not responsible for outages, errors, or performance issues arising from third-party services.

15. Limitation of Liability

To the fullest extent permitted by Kentucky law, GoodPath Marketing is not liable for indirect or consequential damages. Liability is limited to the amount paid for the specific project or month of service.

16. Indemnification

You agree to indemnify and hold harmless GoodPath Marketing LLC, its owners, employees, and partners from claims or expenses arising out of misuse of services, violation of these Terms, infringement of third-party rights, or content/data you provided.

17. Governing Law

These Terms are governed by the laws of Kentucky. Disputes will be resolved exclusively in Kentucky courts.

18. Changes to Terms

We may update these Terms at any time. The “Last Updated” date reflects the latest revision. Continued use after changes constitutes acceptance.

19. Contact Information

GoodPath Marketing LLC
110 W. Vine St, Suite 300
Lexington, KY 40507
Email: support@goodpathmarketing.com
Phone: 859‑374‑9033
Website: goodpathmarketing.com

20. SMS Messaging Program

By opting in to receive text messages from GoodPath Marketing, you agree to receive account-related and customer-care messages (such as responses to inquiries, scheduling, and follow-ups) at the phone number you provided. Message frequency may vary. Message and data rates may apply.

Reply STOP at any time to unsubscribe; after you send STOP, we will confirm your opt-out and send no further messages. Reply HELP for help, or contact us at support@goodpathmarketing.com. Carriers are not liable for delayed or undelivered messages.